FreightMonster customer onboarding

Customer account setup, credit request, and freight profile

Complete your company profile, billing contacts, freight needs, credit request, and service-term acceptance for manual FreightMonster review. Submission does not create an account, approve credit, or connect to a customer portal.

Enter only the last four digits of your EIN. Do not enter or upload bank information, card images, IDs, Social Security numbers, full tax IDs, or sensitive payment credentials.

Secure document policy

Do not enter bank account numbers, card numbers, card images, IDs, SSNs, or full tax IDs in this form.

This MVP accepts EIN last 4 only. Do not upload W-9s, bank documents, payment instructions, identity documents, or credentials.

Company profile

Business identity and address information.

Billing address (only if different)

Contacts

Provide AP and shipping contacts. Billing and remittance contacts are optional when they are the same as AP.

Required: provide at least one AP or billing email.

Required: provide at least one shipping / operations email or phone number.

Accounts payable (AP)
Shipping / operations
Billing / invoice

Use this section only if invoices should go to someone different than AP. If no AP email is provided, billing email is required.

Remittance / payment

Complete only if different from AP or billing.

Billing relationship

Tell us whether freight bills are handled by this company or another entity.

Customer portal access

Would you like access to the FreightMonster customer portal for invoices, open balances, and payment center?

Portal access is reviewed after account approval. Do not enter bank account numbers, card numbers, IDs, SSNs, or payment credentials in this form.

Freight profile

Tell us what you ship and the services you expect to use.

Services requestedOptional

Risk and compliance

Credit and billing

Requested terms are reviewed manually and are not approved by this form.

Document and BOL delivery
Trade reference 1Optional
Trade reference 2Optional
Trade reference 3Optional
Payment preferencesOptional

Credit card payments may be subject to a processing fee.

Customer Agreement Terms2026

Packet source: Customer Service Terms · Rev. 08/04/2026

These concise terms replace the fragmented 2017 payment pages. They are intended for routine customer setup; shipment-specific requirements still belong in the written quote or rate confirmation.

1. Scope and shipment documents

Streamline LLC ("Streamline") will arrange or provide transportation services accepted in writing. Each rate confirmation, quote, bill of lading, or other shipment-specific writing supplements these terms. If a conflict exists, the shipment-specific writing controls only for that shipment.

2. Rates and accessorial charges

Quoted rates are based on information supplied by Customer. Customer is responsible for additional charges caused by changed or inaccurate weight, dimensions, commodity, value, location, timing, equipment, permits, detention, layover, storage, redelivery, truck ordered not used, or other requirements not included in the quote.

3. Customer information and lawful tender

Customer will provide complete, accurate, and timely shipment information, including hazardous-materials classification, cargo value, dimensions, weight, packaging, temperature, appointment, site, and securement requirements. Customer warrants that it has authority to tender the freight and will comply with applicable law.

4. Payment and credit

Approved credit terms begin on the invoice date unless a shipment-specific writing states otherwise. Customer must report a good-faith invoice dispute in writing with supporting detail within 10 calendar days. Undisputed amounts remain due. Credit approval may be changed or withdrawn based on payment history or credit risk. Customer is responsible for reasonable collection costs to the extent permitted by law.

5. Claims and cargo value

Cargo claims must be submitted promptly in writing with supporting documents and within all applicable legal and contractual time limits. Declared or special cargo value, additional insurance, or heightened liability must be requested and accepted in writing before pickup; notation on a bill of lading alone does not create additional coverage.

6. Capacity and carriers

When acting as a broker, Streamline may arrange transportation with authorized motor carriers. Streamline does not become the motor carrier solely by arranging transportation. Customer will not pay or negotiate directly with an arranged carrier for a Streamline shipment without written authorization.

7. Confidentiality and non-circumvention

Streamline rates, carrier rates, margins, carrier identities, capacity sources, pricing methods, quotes, and customer-specific commercial information are confidential and not available to unauthorized persons. Customer will use them only for the applicable business relationship and will not use Streamline-introduced capacity to bypass or circumvent Streamline.

8. Electronic records and notices

The parties may use electronic records, signatures, rate confirmations, invoices, and notices. Customer will keep its authorized contacts current and is responsible for instructions sent by those contacts.

9. Governing terms

These terms and accepted shipment documents constitute the parties’ agreement for covered services. Invalid provisions will be limited only as necessary, and the remainder will continue in effect. Montana law governs, without regard to conflict-of-law rules, except where federal law controls.

Authorized signature

Electronic acceptance is recorded for manual customer setup review.

Optional completed packet

One completed customer setup packet PDF, up to 15 MB. Do not upload W-9s, bank documents, payment instructions, identity documents, or full tax IDs.

Required

Bot protection*

Every submission requires manual FreightMonster review. Nothing is auto-approved.

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